These Terms and Conditions set out how you (the User) can use this Site.

Please read them carefully.

The Caroline Dunne Consulting Ltd Privacy Statement is set out in a separate page and confirms how we use data relating to you and it forms part of these Terms.

Separate legal terms apply to purchases made via this Site.

These terms may change from time and the terms in force will be displayed on this page.

Caroline Dunne Consulting Ltd is incorporated and registered in England and Wales with company number 16111543. The registered office is:

38B South Mill Lane, Bridport, DT6 3PN

Alternatively, you may contact us by email: caroline@carolinedunne.com

By visiting www.carolinedunne.com you are consenting to our Terms and Conditions as set out below. Should you not wish to accept the Terms and Conditions of this Site in full you should cease using this Site immediately.

This website, carolinedunne.com, will be referred to as the “Site”. All visitors to the site will be referred to as “user” “you” or “your”. As a user, you will be bound by these Terms of Use which may also be referred to from time to time as “Terms and Conditions” or “Terms”.

The terms “we” “us” and “our” refer to Caroline Dunne Consulting Ltd. Accessing and using the Site constitutes acceptance of the Terms of Use.

By using this Site you agree to the Terms and Conditions without modification. We reserve the right to amend the Terms of this Site and on doing so we will update these Terms and Conditions.

This Site is intended for use by persons who are a minimum of 18 years old.

You must not copy, share or disseminate the information on this Site which is subject to copyright for which all rights are reserved.

This Site is directed to people residing in the United Kingdom. This Site is written in English and we do not take responsibility for any translations which are applied to this Site.

In using this Site you may encounter comments and/or content supplied by other users. The information contained within user comments is not verified or approved by us. The views expressed by other users on the Site do not represent our views or values

The content on this Site, and the associated social media channels (via @carolinedunnecoaching, Caroline Dunne | LinkedIn and email marketing) will include information on leadership development, organisational change, coaching and mentoring. All content is intended for informational purposes only.

None of the content in emails, blog posts or social media posts should be construed as specific leadership coaching, mentoring or change management advice.

In addition to these Terms of Use please be aware of our Privacy Statement and Terms of Business which include key provisions and which are set out separately on our Site.

This Site is available free of charge.

We do not guarantee the availability of any Site or content. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the Site is to be suspended.

We do not guarantee that this Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

This Site contains intellectual property created and owned by Caroline Dunne Consulting Ltd unless otherwise stated. The Intellectual Property includes all content on the Site. Content means any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails. All photographs and videos on this website and the connected social media channels (@carolinedunnecoaching and Caroline Dunne | LinkedIn) are subject to copyright.

No permission is given to directly reprint or republish the Site content in part or in full without acknowledgement and links back to the original page or content source. At no point are you entitled to claim rights over our intellectual property.

Should you wish to utilise the content on this Site please contact caroline@carolinedunne.com to make your request. You must receive written permission to repurpose, copy and/or modify any content on this Site, or content which is shared to you by email or on social media.

If you are granted permission to share content from this Site or our social media channels please link back to the specific website page and let us know that you have shared the piece so that we can share your piece with our audience.

For all copyright requests please contact Caroline Dunne via caroline@carolinedunne.com.

Notwithstanding any of these Terms, we do not intend to exclude or limit our liability to you where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Should you decide to purchase a coaching programme or any personalised product from this Site then you will enter into a contract of sale with us at the point of sale. If you change your mind about purchasing you are entitled to a refund for the 14 days following the purchase.

Should your coaching course or programme start within that 14 day period and you decide to cancel then you will be refunded, but the amount of any coaching sessions or value received will be deducted from your refund. Deductions will be calculated on a pro-rata basis.

If you make an electronic purchase then you will be sent a link for a direct download.  At the point of purchase, you will be asked to confirm your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund.

Should you have any questions about your purchase we will be happy to assist.

The information on this website is intended for entertainment and information purposes only and does not constitute financial, legal or medical advice. The information on this Site is provided without any representations or warranties, express or implied.

You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Site.

This website and/or our associated social media channels may contain content created by AI or other automated technologies, or with assistance from AI or other automated technologies. Where possible we try to include a disclaimer alongside the relevant content, such as an image, to provide an extra warning, but it is not always possible to do so. All AI generated content is provided for informational purposes only and should not be relied upon for any specific purpose without verification of its accuracy or completeness.

Any information provided relating to earnings is an example only and we cannot and do not guarantee success or earnings of any kind. We are not responsible for any action, or inaction, which you take as a result of information on this Site.

You must not rely on the information on our Site as an alternative to advice from a qualified professional. Should information or support be provided in respect of mindset and wellbeing this is information and motivational content only. If you have any specific questions about a medical matter you should consult your GP or other relevant health professional. If you believe you may be suffering from a medical condition you should seek immediate medical attention. You should never delay in seeking medical advice because of information on our website or social media channels.

Although reasonable efforts are made to update the information on this Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

Viewing the information on this Site does not constitute a contractual relationship between you and us.

Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

This Site may contain links to other sites. These sites are not under our control and we cannot be responsible for any actions or events arising from you following any links from this Site. Links are provided for informational purposes only and should note be interpreted as approval or endorsement by us.

Any comments on our blog or social media channels are not endorsed or verified by us. We are not responsible for the comments on our Site made by third parties. Should we become aware of comments which are likely to be distressing we will remove them from our Site. Removal of comments does not indicate that any compensation will be awarded, it will not, comments are removed to ensure enjoyment for Site users.

From time to time we partner with third parties and recommend their products and services for which we may receive commission or payment in kind. In all circumstances we make full disclosures as to our affiliate partners and never charge you more.

These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of this Site.

Whilst using this Site you may provide personal information about yourself including your name and email address. When providing these details, you agree to provide accurate and up to date information.

For the avoidance of doubt these Terms stand as terms only, there is no intention to create a contract.

All services are provided by Caroline Dunne Consulting Ltd, a company registered in England & Wales under company registration number 16111543.

Caroline Dunne Consulting Ltd provides leadership development, organisational change, coaching and mentoring, including life coaching, personal coaching, executive coaching and business coaching either remotely (through telephone, ZOOM or other similar media), or in person.

The calls will support you to put in place strategies to address or resolve a specific goal or issue and support you with the steps required for you to implement and reach that goal.

The success to be achieved after the session is dependent on you sharing honestly and transparently your intentions and commitment to achieving the goal and then taking action on the agreed next steps agreed.

All services provided are limited to a specific period which will be agreed in advance with a specific start and end date confirmed.

The Services are not provided as psychological counselling or therapy. Whilst many clients experience instant wins either during or shortly after the session, we offer no guarantees or timelines. Each person is different and results may vary.

Services are performed by Caroline Dunne.

No services are outsourced.

The fees for all packages are charged in advance. VAT is not charged and there are no additional expenses.

Quotes for work are unique to each client and represent the time to be incurred on each project. Quotes may be higher or lower for certain clients depending on whether there is already a pre-existing relationship which will impact the number of hours required in each circumstance.

Payment is due within 14 days of the date of any invoice. No work will begin until payment has been received in full.

After the 14-day period any outstanding sums become an unpaid debt. Caroline Dunne Consulting Ltd reserve their right to seek statutory interest on any unpaid debts.

Should you need to cancel or postpone your session for any reason, notification should be made in writing to caroline@carolinedunne.com. Where cancellation or postponement is made with less than 48 hours before the booking, a cancellation fee will apply; this will be 50% of the total cost of the services.

If in the unlikely event that we as the provider need to cancel, we will notify you as soon as is reasonably practical and any monies that have been paid to date will be returned to you via BACS transfer within 14 days of the confirmed cancellation.

We retain all copyright in any document prepared in the course of carrying out any services on your behalf.  Should you wish to use the document for additional purposes a licence fee can be agreed.

Communication with clients will be via email or telephone unless otherwise agreed in advance. Electronic communications are not totally secure and we cannot be held responsible for damage or loss caused by viruses. Our usual business hours are [9am until 5pm, Monday to Friday]. Outside of these times responses to any communications may not be read or responded to. Please be aware that as part of the content strategy for our business, social media posts may be uploaded to social channels outside of these hours.

Your privacy and the protection of your personal data is important to us and it will be handled in the following way:

a)       Apart from as outlined below, your data will only be used and processed in connection with the performance of the services listed above;

b)      Your personal data will be kept confidential and will never be shared with unconnected third parties. It will be shared with third parties such as an accountant to allow them to perform accountancy functions;

c)       Your data will be kept secure at all times and only stored electronically on devices which are password protected;

d)      In order to ensure that the data held is accurate, all data will be obtained from you directly;

e)      Your data will be stored for the minimum number of years following completion of the services to allow compliance with insurance obligations; and

f)        All data collected will be limited to that which is necessary to allow the services to be performed.

Communications between us are confidential. We will take all reasonable steps not to disclose personal information about you and your business save for in circumstances as required by law or by me to perform the internal operations of my business, such as disclosure to an accountant.

Documents and information in relation to your matters will not be held longer than required by insurance provider obligations.

We are committed to providing you with a high-quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service, please contact caroline@carolinedunne.com.  We agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.

No refunds are provided if you change you change your mind or can’t attend. However, you can postpone your appointment time provided that sufficient notice is given.

Refunds will be provided in accordance with your statutory rights.

Services are provided to you with reasonable care and skill. Any liability to you is limited to the amount of any fees paid. 

We do not and cannot guarantee any specific results in respect of the services delivered unless they are detailed above. There will not be any liability to you for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside our reasonable control.

No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services, or have any rights to enforce or rely on any of the terms.

These Terms of Business are our standard terms and conditions of business and should at all times be construed in accordance with the laws of England & Wales.

The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.